Refund policy

Custom & Personalized Items Due to the made-to-order nature of our embroidery products, we do not accept returns or exchanges on personalized items unless there is a defect or error on our part.

Defective or Incorrect Items If your item arrives damaged, defective, or with an error we made, please contact us within 7 days of delivery at [your email] with a photo of the issue. We will remake or refund the item at no cost to you.

Order Errors by Customer We are not responsible for errors in personalization details submitted by the customer (spelling, names, dates, etc.). Please review your order carefully before submitting.

Non-Personalized Items Any non-personalized items may be returned within 30 days of delivery in original, unused condition for a full refund.